Privacy Policy

This Privacy Policy applies to the website and related digital inquiry channels operated by B&B Insurance Brokerage Solutions (“B&B Insurance Brokerage Solutions,” “we,” “us,” or “our”), an independent insurance brokerage operated by Igsa Brown, National Producer Number 21322736.

Contact: ibrown@chcagents.com · (636) 232-1237

Licensed service area: Alabama, Arkansas, Indiana, Kentucky, Louisiana, Missouri, Oregon, Tennessee, Texas.

This policy describes how we handle information when you:

• Visit or use this website
• Submit a quote request, contact form, or business inquiry
• Call, text, or email us
• Schedule a consultation through Calendly or similar tools
• Otherwise communicate with us about insurance guidance or coverage options

This policy does not replace carrier privacy notices, plan documents, or any separate notices required by law for specific products (including Medicare-related communications). When you apply for coverage with an insurance carrier, that carrier’s privacy practices also apply to information submitted through their application process.

3.1 Information you voluntarily provide

We collect personal information that you choose to share with us, which may include:

Full name and preferred contact method; email address and phone number; ZIP code and state of residence; best time to contact you; coverage category and related inquiry details; business details for employer inquiries; Scope of Appointment selections and electronic signature details for Medicare-related appointments; any additional notes you choose to share. We do not ask you to submit Social Security numbers, payment card numbers, bank account numbers, detailed medical diagnoses, or medical records through this website.

3.2 Information collected automatically

Like most websites, we may automatically collect limited technical information such as browser type, device type, general location derived from IP address, pages visited, and referring URL. This information helps us operate and improve the website.

3.3 Information from service providers

We use trusted service providers to operate forms, scheduling, hosting, and analytics. Those providers may process information on our behalf under their own privacy practices.

We use personal information to respond to your inquiry, provide insurance guidance, schedule consultations, prepare for appointments (including Medicare Scope of Appointment documentation), maintain business records, improve our website and services, and comply with legal and regulatory obligations. We do not sell your personal information and do not use it for marketing purposes.

B&B Insurance Brokerage Solutions treats client information as confidential. We handle personal information in a manner consistent with HIPAA confidentiality expectations applicable to our role as an insurance professional. Access to client information is limited to what is needed to assist you and operate the brokerage responsibly.

We may share information with insurance carriers and plan administrators as needed to explore or process coverage options you request; technology and service providers that help us operate forms, email delivery, scheduling, hosting, and related tools; professional advisors or regulators when required by law; and other parties with your direction or consent. We do not sell personal information.

Quote, contact, and Medicare Scope of Appointment forms are processed through Formspree and delivered to B&B Insurance Brokerage Solutions for follow-up. Submitting a form does not enroll you in coverage and does not create an insurance contract.

We may use cookies or similar technologies for essential site operation, language preference, and limited analytics. You can control cookies through your browser settings.

We retain personal information as long as reasonably needed to provide services, maintain business records, and meet legal, regulatory, and professional obligations, then delete or de-identify it when appropriate.

We use administrative, technical, and physical safeguards appropriate to our business to protect personal information. No method of transmission or storage is completely secure.

You may request access to or correction of personal information we hold about you, ask questions about how we use your information, or request that we delete information where appropriate and permitted by law. Contact us using the details in this policy. Because we do not use personal information for marketing, we do not operate a separate marketing opt-out process.

This website and our services are intended for adults seeking insurance guidance for themselves, their families, or their businesses. We do not knowingly collect personal information online from children under 18. If you believe a child has submitted personal information through this website, please contact us so we can delete it.

Our website may link to third-party sites, including carrier sites, scheduling tools, or social media pages such as Facebook. Those sites have their own privacy practices. We are not responsible for the content or privacy practices of third-party sites.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. Continued use of the website after changes means you acknowledge the updated policy.

If you have questions about this Privacy Policy or your personal information, contact Igsa Brown at B&B Insurance Brokerage Solutions by email or phone using the contact details listed above.